Full repair, free of charge

    Are there exceptions, to which the service does not apply?
    Yes. These are exceptions that can be traced reliably – for example, if the tool is destroyed deliberately or used continuously in industrial applications. Please refer to our Warranty Terms and Conditions for all exceptions.
    What am I entitled to if I have not registered my tool for Warranty all-inclusive?
    As a commercial user, you are entitled to a 12-month statutory warranty, and as a private user you are entitled to a 24-month statutory warranty. This applies to material and manufacturing faults, which existed already at the time of delivery of our product. Please note that wear is excluded from the statutory warranty. Therefore, you should always register your tool for Warranty all-inclusive. Registration is free of charge! 1
    Will I be given a quotation for a repair?
    Thanks to Warranty all-inclusive, quotations and invoices for repairs are a thing of the past within the first three years of ownership.2 The only requirement: You must register your tool for Warranty all-inclusive within the first 30 days of purchase.1 Upon expiry of the guarantee, you can request a quotation for any repair work.
    Which parts and faults are covered by this service?
    Material and manufacturing faults, including spare and wear parts (in particular carbon brushes, ball bearings, rubber sleeves, battery packs, battery pack chargers, sealing rings, fixed cables and switches) as well as the labour required. For an overview of all spare and wear parts, see our spare parts catalogue. All parts marked with "Yes" in the "Warranty" column will be replaced free of charge.2

    Original parts guaranteed

    I need a spare part. What do I have to do?
    To find the right spare part for your tool, you will need the exact device type and the part number (TNR). This information is provided on the type plate affixed directly onto your device and on your warranty documents. To order a specific spare part, please get in touch with our Festool customer hotline at Contact.
    Important note for using spare parts:
    Please note that all Festool tools should only be repaired by approved workshops for quality and safety reasons. We recommend that you request your repair directly with us. It is legally prescribed for a "safety inspection in accordance with employer's liability association DGUV regulations 3+4 and Guideline DIN VDE 0701/0702" to be carried out each time the housing is opened. This can only be done by a specially trained electrician. In many cases, special tools are also needed to ensure proper repair. Please note that all guarantee and warranty claims shall be rendered void as soon as any unauthorised repair attempts are carried out. We explicitly advise you not to carry out your own repairs.
    Will spare parts no longer be available for my tool after the 10 years of guaranteed spare part availability?
    For many tools, we keep spare parts in stock for significantly longer than 10 years after the end of production.
    What happens if a spare part is no longer available within 10 years?
    We guarantee that we will keep spare parts for your tool in stock for at least 10 years following the end of production. If we are unable to keep this promise, you will receive a new power tool as a replacement, free of charge.

    Do you need additional help with Warranty all-inclusive?

    Please get in touch with our Festool customer hotline at Contact.
    1. Warranty all-inclusive is valid for all Festool tools registered within 30 days of purchase. The Festool warranty terms and conditions shall apply and are available at www.festoolusa.com/service/warranty-all-inclusive/service-terms-and-conditions.
    2. "Full repair, free of charge" also applies to battery packs and chargers, but not to other consumables and accessories, or to tools that have been dismantled, or to damage caused by improper use, the use of non-original spare parts, or in the event of continuous use resulting in extensive wear.